We respect your privacy and will never share, trade, or sell any personal information, unless required by law. Your personal information is kept confidential and only used for the purpose in which it was intended.
Shipping in Canada is a flat rate of $9.99 or free on orders over $129 in most of Canada and $15 flat rate in remote areas. Orders in Canada are shipped via Canada Post Expedited Parcel and are usually shipped within 1-3 business days. The average delivery time is 1-7 business days once the order has been shipped and will include a tracking number and insurance up to $100. Additional insurance can be purchased by request.
Lettermail shipping is available for very small, flat items such as two diaper covers or inserts and some items may be shipped without packaging. Please contact us before choosing this option to ensure that your item qualifies. Please note this option does not include tracking or insurance and is at the buyers own risk.
Local pickup is available in Pickering, Ontario, simply choose the free local pickup option at checkout.
Orders in the Continental US will be charged a flat rate fee of $14.99 regardless of order amount, and may be shipped without tracking. You will be responsible for any taxes, duties, or custom fees incurred.
Please note that packages of excessive weight or to remote areas may be subject to additional shipping costs. If you are in a remote area please contact us and we can provide you with a more accurate shipping quote.
At this time we only offer shipping within Canada and the US.
If a parcel is refused and returned to sender the customer will be responsible for the shipping fees to resend the item or if the order is cancelled a 10% restocking fee will apply.
If your order contains an item that is listed as pre-order or back-order, your entire order will be held and ship together unless separate shipping is paid.
Returns & Exchanges
Your satisfaction is very important to us!
Returns will be accepted within 14 days of delivery on new, unwashed, unused items in the original packaging. Items must be in resellable condition, free of marks, odors or pet hair. You MUST contact us prior to returning an item. Please note that you will be responsible for the cost of returning the items.
Refunded items are subject to a 10% restocking fee. Shipping costs are non-refundable. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount. If your order exceeded the minimum for free shipping ($129) and the return drops the order below the minimum, the actual shipping costs will also be deducted from the refund amount. This also applies to cancelling pre-ordered items.
We are happy to exchange an item for a different colour or size within 14 days but please note that you will be responsible for the shipping costs.
Sales and Coupon Codes
Sale prices and coupon codes generally exclude cloth diaper packages/bundles and cannot be combined with bulk discounts. Other exclusions may apply such as new and/or limited releases.
Most diaper bundles and packages are excluded from sales.
Orders and Payments
You can pay for your order online with PayPal, Credit Card or Email Money Transfer (in Canada). Please note that if payment is not recieved within 24 hours your order will be cancelled (local pick up excluded). If you prefer to place your order over the phone please call (905)767-5087. If you are local and picking up your order there is also an option to pay cash.
We offer flexible payment plans on most baby carriers (limited or hard to find prints may be excluded). Please contact us for details or to make arrangements.
Warranties are generally handled directly by the manufacturer. If you need help getting in touch with the manufacturer please contact us and we will be happy to assist you.
*We sometimes make mistakes and have the right to cancel an order due to incorrect pricing.