Jack's Mama Toques

Your satisfaction is very important to us!

Returns will be accepted within 14 days of delivery on new, unwashed, unused items in the original packaging. Items must be in resellable condition, free of marks, odors or pet hair. You MUST contact us prior to returning an item. Please note that you will be responsible for the cost of returning the items.

Refunded items are subject to a 10% restocking fee. Shipping costs are non-refundable. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount. If your order exceeded the minimum for free shipping ($129) and the return drops the order below the minimum, the actual shipping costs will also be deducted from the refund amount. Clearance items are final sale.

We are happy to exchange an item for a different colour or size within 14 days but please note that you will be responsible for the shipping costs.